Refund policy

At Élevé, we want you to have the best experience with our products. If you face any issue with your order, we’re here to help under specific conditions. Please read this policy carefully for complete details.

Eligibility for Refunds

We offer refunds or replacements only in the following cases:

  • You received the wrong shipment.


  • You received a damaged product.


  • You received an expired product.

For any of the above cases, a return or replacement request must be raised within 7 (seven) days from the date of delivery. The request should be supported with relevant documentary proof, such as clear photographs and related email communication. No returns or replacements will be accepted after 7 (seven) days from the date of product delivery.

If the package appears to be empty or unusually light at the time of delivery, we request that you record a video while opening the package for verification purposes. Products must be unused, unopened, and in their original packaging with all seals intact.

A valid receipt or proof of purchase is required.

Refunds Are Not Applicable For

  • Items purchased during sales or with discount codes.
  • Products that have been opened, used, or tampered with.
  • Orders refused at the time of delivery.
  • Any damage caused after delivery.
  • Orders once shipped cannot be cancelled.

Refund Process

Write to Us: care@iameleve.com for any return request.

Verification: Our team will review your request and verify the returned product upon receipt.

Refund Timeline: Once received and verified, refunds are processed within 7–10 business days. You'll receive an email confirmation upon completion.

Refund Fees: If you return a product because you have changed your mind, a ₹100 processing fee will be deducted from your refund.

Prepaid Orders: Cancellations after dispatch will have shipping and packing costs deducted.

Cash-on-Delivery (COD): Once your return is accepted, we will issue your refund through a bank transfer or as store credit. Please contact our team for assistance.

Return Shipping: Customers are responsible for return shipping costs. If you receive a damaged, defective, or incorrect product, we will arrange a return pickup at no additional cost to you.

Need Assistance?

For any queries regarding refunds, please reach out to us:

📧 care@iameleve.com